This policy sets out the conditions for refunds of the price (hereinafter simply referred to as "price") for the products and services sold or provided by our company.

(Refund conditions)

1. We will refund the payment already received to you only in the following cases:

(i) When the sale or provision of goods or services is not made or is significantly delayed due to reasons attributable to our company.

(2) If the Company determines that all or part of the goods or services are damaged or defective.

(3) In addition to the cases set forth in the preceding paragraphs, if the Company specifically approves a refund of the price.

2. Notwithstanding the provisions of the preceding paragraph, our company shall not be obligated to refund the fee in any of the following cases, except in cases where our company specifically approves the refund of the fee pursuant to item 3 of the preceding paragraph.

(i) If the sale or provision of goods or services by our company to you is not made or is significantly delayed due to reasons attributable to you (including, but not limited to, failure to provide information necessary for the sale or provision of goods or services, and failure by you to provide cooperation necessary for the sale or provision of goods or services).

(2) When all or part of the goods or services are damaged or defective due to reasons attributable to the customer.

(3) If the customer has already started using the product or service.

(Request for refund)

1. If you wish to receive a refund, you must apply for a refund to us using the method we specify. All costs incurred in making this application (including communication, postage, and other expenses) will be borne by you.

2. When we receive an application under the preceding paragraph, we will promptly review whether or not to refund the fee, and once the review is complete, we will notify the customer of the review results using the method specified by our company.

(Refund method and timing)

1. In the event that we refund the price, we will refund the price using a method separately specified by our company. We will bear the costs required for the refund (including bank transfer fees, etc.).

2. The timing of the refund of the fee pursuant to the preceding paragraph will be separately specified by our company.

(Return of products, etc.)

1. In order to receive a refund, the customer must bring or send the received product to the location designated by our company by the time designated by our company, using the method designated by our company. However, this does not apply if our company specifically approves it.

2. In the event that the customer receives a refund of the fee, the customer shall immediately discontinue use of the provided services or restore the provided services to their original state by a time separately designated by the Company, unless otherwise permitted by the Company.

3. The costs (including transportation costs, bank transfer fees, etc.) required to bring or send the products and restore the services to their original condition as set forth in the preceding two paragraphs shall be borne by the customer. However, this does not apply if the Company specifically approves.

(exempted from application)

1. When our company conducts mail order sales, the provisions regarding cooling-off in the Act on Specified Commercial Transactions (hereinafter referred to as the "Act on Specified Commercial Transactions") do not apply.

2. Except as otherwise provided in this Policy, customers may not withdraw or cancel their application for a contract for the sale or provision of products or services (hereinafter referred to as the "Agreement"), and the main clause of Article 15-3, Paragraph 1 of the Specified Commercial Transactions Act shall not apply to this Agreement.

(Relationship with the Terms of Use)

1. This policy shall be considered a part of the Terms of Use, and the provisions of the Terms of Use shall apply to any matters not stipulated in this policy.

2 In the event of any conflict between the provisions of this Policy and the Terms of Use, the provisions of the Terms of Use shall take precedence.

Established March 26, 2025